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Welcome to Our Help Center

Interested in selling on TerraShops? 

Eco-Sellers of the world – you have come to the right place!

Introducing TerraShops Eco Marketplace

TerraShops was born from the idea of uniting the largest community of earth-conscious sellers and like-minded buyers, over their heartfelt passion for eco-friendly products. There are so many people out there, driven by this passion, working hard to produce very thoughtful and high-quality products, that do not hurt the planet or the people in charge of manufacturing! 

It’s not a "ME" culture, it’s an "US" culture

We are confident that active empowerment of you and your ethical business is the key to a better future – sustainable shopping is a necessity and there is a fast-growing demand for eco-products, so why don’t we provide it big time?  Based in Connecticut, USA, TerraShops operates globally as our eco-sellers, team leaders, and collaborators are distributed all over the world, and more than that – the impact of our joint operations goes worldwide.


This guide below helps you through the first steps of opening your shop, adding your products, configuring shipping methods, payments and shares tips on how to get a strong start, and provides resources for further guidance along the way. 


If you’re new to TerraShops, take some time to get to know us. Review our Seller Policies and learn about Fees and Payments for selling on TerraShops to make sure that selling on TerraShops is right for you, your business, and our dear planet.


Terms for new registered Terra-Sellers

As we just started, you can benefit from our limited offer for the first 100 sellers who register and add their first products: - Free registration- Free unlimited listings- No fees* apply for sales for 90 consecutive days - starting only from your first sale. For the long term, we keep it as good as it gets - only 5% of fees apply for sales from our side.


Wow! So many benefits for new Terra-Sellers

✔Joining as a seller is completely free.

✔ You can add unlimited listings.

✔ No monthly fees for your shop.

✔ Benefit from TerraShops’ marketing efforts.

✔ Grow your Sustainable Business worldwide.

✔ Build your brand visibility and recognition. 

✔ Become part of a global community for sustainable living.

✔ Enjoy online secured payments.

✔ Sell with joy many of your products worldwide.

✔ Our mission is to truly empower you and support your business for the greatest success!


Once you’ve registered as a seller, here’s how to start selling:


Open your shop

Add products to your shop

Set up your shipping method

Set up payment configuration

Finish your shop setup

Manage your orders



Together we can place sustainable, zero-waste & ethical products as the first choice for all people all over the world! YAY!

Register as a seller or log-in to access the seller account. 

Once you successfully logged in, your seller dashboard will open up. The dashboard provides you all information related to your products, orders, commissions, sales, shop statistics, etc.

You can manage your account from the “My Shop” submenu under the “Profile” menu. 

 

“My Shop” page allows you to edit information as a profile picture, banner image, and all the personal information regarding your account.

Key shop elements to address:


Banner and Shop Logo: Upload clear photos that represent the style of your brand and make a strong first impression on shoppers. First upload an image in any dimension, and then crop it to 1500 x 400 px. We strongly advise you to adjust the dimensions of the banner for the best presentation of your shop.

Shop Short Description: Share a brief welcome message with shoppers, tell them more about yourself and what you are selling. 

Detailed Shop Description: Upload videos or photos and share the story behind your products, how your business came to be, and what your vision is for your brand. 

Shop Policies: Outline all your policies for shipping, returns, exchanges, payments, custom items, or any other guidelines that are important for shoppers to know before they make a purchase.



 


,,If you have courage to start, you have courage to succeed”

Mel Robbins

 

Creating a listing is the first step in getting your item in front of buyers. We have a range of tools and options to help make sure your listing ends in a sale. 

Step#1:

Add products to your shop by clicking on “My Products” - “Product listing”.

In the “Product listing” page click on “Add Product” and fill-up the required information. 

By clicking on “Action” you can edit your product, disable and duplicate product listings anytime you need. Under this menu, you can find all the product-related information. You can also edit, disable, preview, delete,and duplicate listing a product from there.

  

Step#2:

Enter the details in the given fields of the product form. 

Tip: Item listing photo

Highly recommended to upload image with dimensions of 1024 x 1024 pixels wide. When it comes to image size, bigger isn't always better, as uploading multiple large images can affect site performance. If you're adding multiple images to a page, keep your overall page size in mind. The dimensions of the original image you upload to your site can have a big impact on how it displays. 

  

If you want to add your product as a bulk go to “More Action” and click on “Add a product by CSV”. This way you can add a product and also bulk edit of your products. When you adding products via CSV file, please keep in mind that the formatting of the file must be exactly as an example provided. All information included an example of the CSV file you can find in “Add a product by CSV” section.

How to Add and Edit Variants?

Adding variants to a product is a key step in identifying product options available to a customer.

If you sell T-shirts, you likely sell them in different sizes, colors, and fabrics.  You can add variants to the products from the product form. You can create variants while you adding products or add to existing products.

 

Step#1:

To create variants while adding the product go to “My product” > “Product listing” and click on “Add product”. 

Fill up all required information regarding your product and click on “Add Variant” from the “Variant details” section.  

Example of creating variants while adding the product.

 

Step#2:

By clicking on the “Add Variant”, more options will appear.

Insert values of the types as (color, size) and variation options (yellow, brown; S, M, L)

Please keep in mind; You can add a maximum of 3 options & 100 variants to a product. 

 

Step#3:

Edit Variant” option allows you to allocate a variant images to variants.

Also, you can edit pricing, inventory and shipping details of each individual variant.

If you need to edit variant details of any of your products click “Edit” from the “Action” menu. 

Variant Details” section allows you to:

Add Variant;

Edit Details;

Edit Options;

“Add Variant” will give you an option to create another variant for your product. Please keep mind, you can add a maximum of 3 options. 

Example, you can create variants based on Color, Size, Style.

“Edit Details” will allow you to change the price and weight of your product.

If you struggling to set up your shipping, don’t worry we’ve got your back, check our short video >> How to add & edit variants on TerraShops 

Edit Variants to existing products

Step#1:

Click the “Edit Option” button to add options for the product. This option allows you to add another variant type and option, also delete an existing one.

Please keep in mind that you can add a maximum of 3 variant options.

You can add one option value at a time when using this method.

Now, proceed further to add more variants to the added options. For that, you need to click the “Add Variant” button.

By clicking on the “Add Variant” button, you will be redirected to a new page from where you can add variants to multiple options. Additionally, you can add different images to the different variants & set up the variant pricing, inventory & shipping details.

This way, you can add variants to products in your shop.

How to Edit Products?

If you want to edit existing products go to “My product” > “Product listing”  and click on “Edit” from “Action Menu” and edit any information regarding your product as product, pricing, inventory and shipping details.

 

Setting up your customized shipping rates is required. Until you set your shipping rates, buyers can not purchase your products. 

Shipping Zones are the geographical areas that carriers ship to. Spanning from Zone 1 to Zone 16 (Canada, United States, Mexico, Central America, South America, Europe (excluding UK), United Kingdom, Africa, Middle-East, South-eastern Asia, Eastern Asia, South-central Asia, Western Asia, Oceania, Australia, New Zealand). 

Easy steps for selling worldwide


Click Seller Login

Click “Configuration - Shipping configuration”

Click “View” in the Action menu • • •

Follow Step#1 to add shipping ranges

Then “Add New Range”; Save (you can add up to 8 ranges)

Choose shipping range based on price or weight and save

Click on the “View Shipping” button next to “Add New Range”

Follow Step#2 to select the Zones

Select Zone from the list where would you like to ship your products and allocate prices for each shipping range; Save


See the detailed guidelines below.


In the “Shipping Configuration” menu, you will find the list of your shipping methods:

Shipping Rates - enable this option to ship your products worldwide.

Free Shipping - enable this option if you want to provide your customers with free shipping.

Dashboard Seller • Multivendor MarketPlace (1)

Configuration of Shipping Rate Method

In front of that shipping method on the right side click on ••• and from the dropdown menu click on “Enable” to activate the shipping method and then click “View”.  You will be redirected to a “Shipping Method Details” from where you can add and manage shipping ranges.

Anytime you can “disable/edit/delete” shipping methods from the dropdown menu.

How to Manage Shipping Range?

First, you need to add “Shipping Ranges” and then proceed to add countries to set different shipping rates for each country.

Shipping Details Seller • Multivendor MarketPlace (4)

Adding Shipping Ranges

Click on the “Add New Range” to set a shipping range to enter zone-wise shipping rates. 

Range Details Seller • Multivendor MarketPlace

You can add up to 8 shipping ranges for a shipping method.

Range Details Seller • Multivendor MarketPlace (1)

“Shipping Range” is set based on the price or weight of the product. Also, you can edit/delete the ranges.

Below you can see an example of “Shipping Rates” details. Shipping Range is very important for a shipping method. You cannot access a shipping method without any shipping range. So you have to set at least one range for the shipping method. You can set up to a maximum of 8 ranges for a shipping method. On the image below, you can see 4 shipping rates based on the weight of the product. 

Note: If you have already added ranges based on product price, then to be able to add ranges based on weight, you first need to delete the previously added ranges and only then you will be able to add ranges on the basis of weight.

When your “Shipping Rates” are set up, click on the “View Shipping” next to “Add New Range”. Then you can select the “Zones” & set the rates based on price or weight of the product.


Pick the “Shipping Zone”, then allocate Shipping cost for each “Shipping Range”

If you want to ship your goods Worldwide, set the shipping cost for all “Shipping Zones”


In section “Shipping Method Details” you can” Manage Shipping Range” and “Add Shipping Zone”. Also, it'll allow you to Enable/Disable your shipping zones anytime you need.

If you struggling to set up your shipping, don’t worry we’ve got your back, check our video Setting up shipping method on TerraShops



Well done! You made it :) Now you are ready to ship your products worldwide! 

 

You set up your shop, you made your first sale. Now it’s time to be rewarded! 

Setting up your payment methods is essential to your online shop. Please log-in to your seller account and go to your “Payment details” in “Profile” and select as Payment Method - PayPal and add your Business PayPal Email

PayPal payment method is a faster, easier, more secure way to get paid online. The advantage of this is that you do not have to process your payments manually. However, you do need to have a Business Paypal Account. By opening up a business PayPal account or converting your personal PayPal account to a business PayPal account, you certify to us that you are using it primarily for a business or commercial purpose. 

For all the information regarding setting up a PayPal Business Account, please learn more here.

This is all you’ll need to do for configuring the Payment Method.

  

Order Delivering Process

Go to your seller panel and click on “Orders” > “Order Listing” > “View”

Click on the “Action” button, to view the product and enter delivery information. 

Mark the delivery status as delivered, enter the delivery date & submit.


Learn more about Fees and Payments or our Seller Policy.

Once you’ve signed up to sell on TerraShops, there are a few steps you need to take to complete your shop set up and prepare to start selling items. 

Like any online business, you should think through key factors in your selling workflow. Consider things like production time, policies, and your plan for shipping. 

Simple steps for your outstanding shop


Click Seller Login

Go to “Profile” - “My Shop”

On the right-hand side of the page click: “Upload seller profile image” and then “Upload Logo”

Upload Shop Banner Image located under Seller Policy

Save your changes


See the detailed guidelines below.


You can manage and edit your account information from the “My Shop” in the “Profile” menu. 

 

How to upload seller profile image and logo?

Go to “Profile” - “My Shop” and click on “Upload Image” from the “Seller profile and status” section.

Image can be uploaded of any dimension but we highly recommend you upload image with dimension of 185x185 px. Make sure your original image is a square, or your profile picture will be distorted on the site. Profile pictures should be in .jpg/.png format.

If you need help to resize your pictures, please refer to this link.

How to upload the banner of your shop?

Go to “Profile” - “My Shop” and click on “Upload Banner” from the

Store banner image” section. 

Upload clear photos that represent the style of your brand and make a strong first impression on shoppers. Once you click on “Upload Banner”, the box will open where you will get the option to upload the image as well as video. 

If you want to upload a video as a banner please use insert the embed code of your video. 

Example of embed code from YouTube:

Enter a URL and code generator will generate embed code that you can paste as a link for your banner.


Image can be uploaded of any dimension but we highly recommend you upload images with a dimension of 1500 x 400 px for the best results. The dimensions of the original image you upload to your site can have a big impact on how it displays.


Example of fully set up Seller’s shop:

All done. Now is time to shine :)


To manage your order please log-in to your seller account and go to “Orders

From here you can view and manage all your orders.

Moreover, from an order view, you can print an invoice for a particular order.

“Payment Received” section provides the list of all the payments received and the payment status of the orders.

 

Commission listing” section shows a list of all the commissions applied by TerraShops.


In case a customer received an order and is happy with it, it’s necessary to confirm delivery. This action indicates that the product reached its destination and allows the seller to receive the payment. 


Once the order is delivered, you need to “Enter Delivery Details” in the “Fulfillment Details” section to receive the earnings.

Very important: Mark the order as a “Delivered” insert the “Delivery Date” and “Submit

The delivery confirmation allows leaving feedback and reviews about the product – after the confirmation, the customer will see the corresponding window.

This Shipping Policy explains the duties and responsibilities of the sellers to buyers. Customer satisfaction is one of the most important factors when using TerraShops services. TerraShops is a venue made up of independent sellers who run their own shops. This means that each seller is responsible for their own policies regarding the shipping and delivery of the items. Individual policies will vary from shop to shop.

 

By opening a TerraShops shop, you're agreeing to this policy and our Terms of Use. Sellers are responsible for dispatching their sold items to buyers. If you're using a delivery or fulfillment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive their orders.

 

By selling on TerraShops, you agree to:

 

A. Provide a detailed "dispatches from" address.

B. Specify your postage costs and processing times in your Shop Policy.

C. Honor your shipping and processing times. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for shipping times vary by country.

D. Comply with all local and international delivery and customs regulations. 

E. Dispatch to the address provided by the buyer on TerraShops fulfillment details form.

F. Mark the order as fulfilled when you dispatch it. Remember that you may only mark an order as fulfilled after you actually have dispatched it. When you mark an order as fulfilled, the buyer will receive a notification via email.

G. By entering tracking information or delivery confirmation on TerraShops, you're giving us permission to collect and share this data received from your chosen delivery carrier with the buyer.

H. Honor the commitments you make in your shop policies.

 

In the unlikely event an order does not arrive, be prepared to provide valid proof of fulfillment.  valid proof of fulfillment must show that the item actually was fulfilled and that it was sent to the address provided by the buyer on TerraShops. 

 

When you sell on TerraShops, you’re protected by policies, transaction monitoring, and data systems that make TerraShops a safe and vibrant community. We aim for the best seller protection. Our committed team leaders work constantly on your seller protection to allow/give you the best, smooth and confident selling experience on TerraShops. In the case a buyer reports that an item has not been delivered, as long as you have followed the Seller Policy and Shipping Policy, TerraShops will attempt to help you resolve these disputes.


Once a customer has placed an order, it’s time to fulfill it.

After you have shipped the order and mark it as fulfilled, the buyer will automatically receive an email telling them their items have been shipped.


To manually fulfill your orders, follow these steps:


Step #1:

Log-in to your seller account.

Navigate to the “Orders” section > click on “Order Listing



Step #2:

Click on “View” from the Action Menu.



Step #3

Scroll down and look for the “Accept Order” button in “Fulfillment Details” section



Step #4: 

Once you accepted the order, click on “Fulfill” in the “Fulfillment Details” section.

Make sure your product and shipment details are correct. Double-check item to be shipped and the order quantity. 


Choose Method for Fulfillment and fill up the required information as:


1. Tracking Number

2. Shipping Method

3. Tracking URL (optional)



Step #5

Click “Fulfill” in the “Fulfillment Details” section to mark the order as fulfilled. Once you mark the order as “Fulfilled” the buyer will get a notification that order has been shipped.


Step #6 

Once the order is delivered, you need to “Enter Delivery Details” in the “Fulfillment Details” section to receive the earnings.



Very important: Mark the order as a “Delivered” insert the “Delivery Date” and “Submit

You can offer a discount/sale on your products in two different ways:

1. While adding a product listing.

2. After a product listing was created.

Let’s talk about these options in detail.


1. While adding a product listing


Log-in to your seller account. Go to “My Products” > “Product Listing” and click on “Add Product


Fill up all the important information regarding the product. “Pricing Details” section provides you the option to set-up the discount/sale of your product.

The value of the discount/sale price must be greater than the product price.


Don’t forget to save it.


2. After a product listing was created

Now let’s talk about how to add a discount/sale on your product listing after it was already created.

Log-in to your seller account. Go to “My Products” > “Product Listing” and choose the product you want to create a discount/sale.

Click on “Edit” from the “Action” menu and scroll down to the “Variant Options” section to access the pricing details of your product.



Go to the “Pricing Details” section and insert values of the discount/sale you want to provide to customers. Once you finish, save your changes.


The value of the discount/sale price must be greater than the product price.


Search for item

 

Shopping on TerraShops works the same as anywhere else online. However, you’re not buying your items from TerraShops, the company. Instead, you’re buying directly from independent sellers. If you have questions about an item or an order, you can contact the seller.

How to search for items

Enter descriptive terms in the search bar to start your search. For example: “Boho Hemp Backpack,” or “Eco Cotton Shopping Bag.”


Search results are ordered by how relevant the items are to what you search for. You can change the order of your search results with the Sort by option above the search results.


Here are a few tips to help you search for items on TerraShops:


Use multiple, descriptive terms in a search to narrow down the results. For example: "Eco Cotton Shopping Bag" will return fewer, more specific results than just "bag." Also, you can browse through the categories located on the left side.


How to search for shops

If you know the name of the shop, enter the exact shop name in the search bar. You'll be brought directly to the shop. You can also use the shop search page. 


Entering this web address in your browser's address bar will also take you to a shop: https://terrashops.com/pages/seller-profile?shopname. Replace "shopname" with the actual shop’s name. 


If you know the shop owner’s name, you can search for them using people search.



You can check the shipping status of your order on TerraShops. If the seller added tracking information, you can check when your order should arrive. To track your purchase. You’ll see the shipping status to the right of your order:


  • Not Shipped: The seller hasn’t shipped the order yet or didn’t update the order on TerraShops

  • Shipped: The seller marked the order as shipped.

  • Fulfilled: The seller added a tracking number and the package has left the shipping facility.

  • Track package: If the seller added a tracking number, you’ll see Track Package. Click Track Package to see more tracking updates.


You can also see shipping information in the shipping notification emails for your order. Click Track Package in the email notification to view the status of your delivery.


Check your item's delivery information

If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the delivery information. You can find your order's delivery information in your Purchase history. You'll be able to see the item's expected delivery date, and the address it's being shipped to.


Let the seller know your item hasn't arrived

If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item.

Changing your shipping details after a purchase

You may be able to change the shipping address or the shipping service you selected for a TerraShops purchase, but you’ll need to contact the seller before they ship the item to you.

If you’ve already completed your purchase but need to make a change to the shipping details, contact the seller as soon as possible. They won’t be able to make changes if they’ve already sent your package.

Change your shipping details when ordering

When you’re buying an item, you’ll confirm the shipping method and address at checkout. Make sure you check these carefully before completing your purchase. You can then edit the address, select a different address or add a new address.

Change your shipping address after you’ve paid

Sellers generally can’t change the shipping address that you provided at checkout. If they haven’t yet sent the item, the best thing to do is to ask the seller to cancel the transaction, then repurchase the item with the correct shipping address.

If you made your purchase in the last hour, you can cancel the order yourself. We’ll ask the seller to confirm that they haven’t sent the item yet.

Change the shipping method after you’ve paid

If the seller hasn’t yet sent your package, you can ask them if it’s possible to change the shipping method. If they agree, you can work with them to sort out the details—for example, sending extra payment for an express or tracked option.

If the seller isn’t willing to change the shipping method, you can ask them to cancel the order and repurchase the item with the correct shipping method.

You can follow your package online all the way to your shipping address when the seller uploads tracking information.

Once the seller ships your item, you can keep track of its progress on its way to you. If your seller is using a tracked shipping service, you’ll be able to view carrier information as well as your order’s current location. If your item isn’t sent with tracking, you’ll be able to see the expected delivery date for your package. 


You can also check your order’s delivery status in your purchase history. If the seller is using a tracked service, you’ll see the item’s tracking number as a link next to the item.


If your item arrives damaged, doesn't match the listing description, or you are not 100% satisfied with your purchase, you can return your qualifying item(s) for a full refund within 14 days of purchase. 

If you've changed your mind and want to return it, you can ask the seller/shop if they'll accept a return. Sellers aren’t required to accept a return or exchange unless stated in their shop policies.


Please follow steps below how to request a return on TerraShops:

1. Sign in to your Account

2. Click on “Login” account

3. Click on the “Order” you would like to return

4 Click “Request Return”; provide a reason for your request


For a return to be eligible you must notify the seller/shop of the return within 14 days of receiving the goods. You will have a further 7 days to return the goods once the seller/shop has been notified. If 14 days have gone by since your purchase and the seller/shop has not received a request for a return or refund then the seller/shop will not offer you a refund or an exchange.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Once you start a return process, the seller has 5 business days to resolve your issue. If your problem isn't solved at the end of those 5 days, you can ask us to step in and help.


If you have any questions, please don’t hesitate and Contact Us.


How to Get a Refund for an Order


If a customer has a problem with their order, or if they change their mind about a purchase, they’ll get in touch with you and ask for help. To request a refund follow the steps below:

1. Sign in to TerraShops.

2. Click on Your Login icon.

3. Click on the order you would like to return

4. Click Request Return; provide a reason for your request

What are shop policies?


Each seller/shop on TerraShops is responsible for their own policies regarding refunds, exchanges, and returns. Policies vary from shop to shop.

Before purchasing, review the shop’s Returns & Exchanges Policy. You can find the shop’s policies on the shop's homepage under Policy.

What should I do if the seller doesn’t refund my order?

If the seller doesn’t allow refunds, please Contact Us and we will do our best to provide you any help you need. 

Cases can be opened if:

Your never received your order

Your order wasn’t as it was described on TerraShops 

Product was damaged

Wrong product delivered

Product does not match description

 

If you have any more questions, please don’t hesitate and Contact Us

 

If you need to cancel your order, let the seller know as quickly as possible. If the seller already shipped your order they won’t be able to cancel it for you. 


To cancel a purchase on TerraShops:

1. Sign in to TerraShops.com

3. Click on the “Order” you would like to return

4. Click “Request Cancel”; provide a reason for your request

Accepting your request is up to the individual seller. Submitting a cancellation request doesn’t automatically cancel your order.

All items on TerraShops.com are sold by independent sellers. Each seller has their own set of policies that you can find on their shop homepage. Check the shop’s homepage to see their cancellation policy under Policy. 


Keep in mind that if your purchase contains more than one item, the entire transaction will need to be canceled—you can’t cancel individual parts of an order.


If you can’t cancel your order

If the seller already shipped your item or if they do not accept your cancellation request, you’ll need to wait until you receive the item and then start a return request.


Please for further information read our Cancellation Policy

Shopping on TerraShops works the same as anywhere else online. However, you’re not buying your items from TerraShops, the company. Instead, you’re buying directly from independent sellers. If you have questions about an item or an order, you can contact the seller.

 

How to search for items

Enter descriptive terms in the search bar to start your search. For example: “Boho Hemp Backpack,” or “Bamboo Toothbrush Set.”

 

Search results are ordered by how relevant the items are to what you search for. You can change the order of your search results with the Sort by option above the search results.

 

Here are a few tips to help you search for items on TerraShops:

 

Use multiple, descriptive terms in a search to narrow down the results. For example: "Boho Hemp Backpack" will return fewer, more specific results than just "backpack." Also, you can browse through the categories located on the left side.

 

How to search for shops

If you know the name of the shop, enter the exact shop name in the search bar. You'll be brought directly to the shop. You can also use the shop search page. 

 

Entering this web address in your browser's address bar will also take you to a shop: https://terrashops.com/pages/seller-profile?shopname. Replace "shopname" with the actual shop’s name. 

 

If you know the shop owner’s name, you can search for them using people search.

You can check the shipping status of your order on TerraShops. If the seller added tracking information, you can check when your order should arrive. To track your purchase. You’ll see the shipping status to the right of your order:

Not Shipped: The seller hasn’t shipped the order yet or didn’t update the order on TerraShops.

Shipped: The seller marked the order as shipped.

Fulfilled: The seller added a tracking number and the package has left the shipping facility.

Track package: If the seller added a tracking number, you’ll see Track Package. Click Track Package to see more tracking updates.


You can also see shipping information in the shipping notification emails for your order. Click Track Package in the email notification to view the status of your delivery.


Check your item's delivery information

If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the delivery information. You can find your order's delivery information in your Purchase history. You'll be able see the item's expected delivery date, and the address it's being shipped to.


Let the seller know your item hasn't arrived

If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item.


Changing your shipping details after a purchase

You may be able to change the shipping address or the shipping service you selected for an TerraShops purchase, but you’ll need to contact the seller before they ship the item to you.


If you’ve already completed your purchase but need to make a change to the shipping details, contact the seller as soon as possible. They won’t be able to make changes if they’ve already sent your package.


Change your shipping details when ordering

When you’re buying an item, you’ll confirm the shipping method and address at checkout. Make sure you check these carefully before completing your purchase. You can then edit the address, select a different address or add a new address.


Change your shipping address after you’ve paid

Sellers generally can’t change the shipping address that you provided at checkout. If they haven’t yet sent the item, the best thing to do is to ask the seller to cancel the transaction, then repurchase the item with the correct shipping address.


If you made your purchase in the last hour, you can cancel the order yourself. We’ll ask the seller to confirm that they haven’t sent the item yet.

Change the shipping method after you’ve paid

If the seller hasn’t yet sent your package, you can ask them if it’s possible to change the shipping method. If they agree, you can work with them to sort out the details—for example, sending extra payment for an express or tracked option.


If the seller isn’t willing to change the shipping method, you can ask them to cancel the order and repurchase the item with the correct shipping method.



You can follow your package online all the way to your shipping address when the seller uploads tracking information.

Once the seller ships your item, you can keep track of its progress on its way to you. If your seller is using a tracked shipping service, you’ll be able to view carrier information as well as your order’s current location. If your item isn’t sent with tracking, you’ll be able to see the expected delivery date for your package. 


You can also check your order’s delivery status in your purchase history. If the seller is using a tracked service, you’ll see the item’s tracking number as a link next to the item.

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