Requests for Information Policy
At TerraShops, transparency is our watchword. Therefore, this policy informs you of our methods of response to requests for our members’ records or data.
Please note that this policy is not legal advice and neither is it a promise that we shall respond to requests for members’ information in any specific way. We reserve the right to refrain from following these methods at any time.
TerraShops Member Records and Information
If you’re looking to request information or records from us, ensure that you have checked if such information is available publicly or contact the member directly to get the information.
Examples of TerraShops member information that is public include:
Terrashops follow due Process
Note that such legal processes must disclose substantial identifying information that can help us to identify the Member’s account – such information includes email address, transaction ID, username, shop name, or payment information.
Serving TerraShops with Legal Process to Request Access to Member Information
When you’re obtaining a legal process and contacting us, ensure to verify the location of the TerraShops member whose information you are seeking. If you are sending a request for information about a TerraShops member, direct it to TerraShops in the United States. You can send a legal process and request for information via email to [email protected].
Note that we receive legal process by these means is for convenience sake only. We do not waive any objections – this includes lack of jurisdiction, subpoena power, or improper service.
We may require that non-US legal processes be domesticated under a Mutual Legal Assistance Treaty (MLAT), letters rogatory, or section 1782 of the US code.
In the event that you have a request for information due to an emergency situation involving serious physical injury or danger of death to, ensure to contact law enforcement in your locality.
If you’re requesting for information in relation to such an emergency as a law enforcement officer, kindly send an email [email protected] from your official email address and provide the following details:
Notice to the Member Whose Records Are Sought
Whenever we receive any legal processes seeking any information about any of our members, we may send a notice and a copy of that legal process to that Member. We may allow such member ample time to appear and object to the legal process in court (where necessary).
Requests for Witness Testimony
We do not provide expert witnesses for deposition or trials. We use a standard records custodian declaration of authenticity when compiling records. Since the records are self-authenticating, it is not necessary to have a live testimony by the records custodian.
We may seek reimbursement whenever we have to compile records or information for costs directly incurred.