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Valid Proof of Shipping

Valid Proof of Shipping

Ensure to always utilize a safe and secure shipping method, with tracking and/or delivery confirmation.

In the event that you have attached tracking to an order and it shows on the receipt that delivery has been attempted, we may not contact you at all. Also we may not respond to the dispute with the tracking information on your behalf.

Should we need more information, we shall contact you and you will have five (5) days to respond.

Examples of Valid proof of shipping:

- A scanned copy of delivery forms or departure information
- A shipping service receipt or customs form which includes the following: the date of shipment, the name, full address, or zip code of the recipient
- A valid tracking number which shows movement to the listed address at the time of the transaction or agreed upon in TerraShops Fulfillment Details in your Sellers Account.

 

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